Service is Paramount!

Service pic1How often do you hear the word ‘Service’ used by most every company?  It’s a common and expected term that describes a function.  Should not it be an active priority or a measure for legitimacy?

At NiteLiters, Inc., we believe so.

As quoted by Chris Mitchell, lighting designer/sales manager of NiteLiters, Inc.:

“Service is paramount!  We would not be here today if it wasn’t for our commitment to this key aspect of business.  I can honestly say that each of our employees genuinely cares about what and how they provide for our customer.  This is a trait that we look for in our team members.  One must have a ‘servant’s heart’ in order to be a part of this company.”

Service is a way of life and it is part of our culture.  Our service is to provide for our customer’s needs and to do it with a servant’s heart.

NiteLiters company picService employs understanding, knowledge and a sense of urgency in order to be successful.  What is meant by understanding?  It is the understanding of the customer, his or her needs, and of the lighting systems employed.  Knowledge is the educational side of this craft.  Each of the NiteLiters, Inc. employees has spent many years learning the proper way to design, install and service the equipment used on these projects.  We continually spend time sharpening all of our skills.  And, a sense of urgency means that when our customer has a problem….we have a problem, and it needs to be fixed now.  This is how we provide exceptional quality and service.

Service quote2The only way to guarantee the lighting design’s intent from the very beginning is to provide a level of service that goes above and beyond.  Only those who care will achieve this.  Hence, we default back to those have a ‘servant’s heart’.

A service provider’s role is not an easy one.  Great attention must be given to the project and to the customer.  Changes are inevitable and no lighting system will remain in tip-top shape without continual supervision.  Remember, plants grow and landscapes change with time.  Statues, garden art, water features, decks, paths and the like are added, removed, or relocated.  Service technicians must be able to adapt to provide the best performance measures.

“Helping a person will not necessarily change the world, but it will change the world for that person.”

NiteLiters, Inc. believes in the concept of making each customer, a customer for life—you become a NiteLiters, Inc. family member.  Our past or current customer is just as important as any new customer—it’s all one-in-the-same.  We cannot successfully grow without new customers, and we cannot gain recommendations or referrals without a happy customer base.

Service quote1Service truly is a NiteLiters, Inc. competitive selling advantage and we are humbled by our success.  We could say we are proud of this accomplishment, but we recognize our intent is offered to a higher source.

 

 

There is no better time to enhance your living environment—we would love the opportunity to meet with you and to explore ideas.  One of our team specialists will eagerly set a date and time that best applies to your needs—please contact us at:

NiteLiters, Inc.

www.niteliters.com

(270) 685-7070        Kentucky

(615) 674-9950      Tennessee

(812) 431-7250          Indiana

 

We serve most any outdoor lighting need within a 200-mile radius of Owensboro, KY, for both residential and commercial properties. This includes the beautiful state of Kentucky, southern Illinois and Indiana, and northern Tennessee.  We are a nationally recognized, award-winning company that is licensed, insured, and certified.

Path Lighting

garden path1What is a garden?  Simply put, a garden is a planned space usually outdoors that is set aside for display, cultivation or enjoyment.  It serves to inspire those who visit it.  But, how do we get there?  How does one move through these spaces?  It’s all in the form of a path or walk.

Here are a few poetic quotes that present inspiration:

“I walk through the garden,

On this warm summer’s day,

To smell the flowers,

That grandma raised.”

            Lois E. Felder

“This is the garden: colours come and go

Frail azures fluttering from night’s outer wing

Strong silent greens serenely lingering

Absolute lights like baths of golden snow.”

E. Cummings

“Beauty surrounds us, but usually we need to be walking in a garden to know it.”

            Rumi

And the following quote reveals how a walk through the garden is much like a story in a book:

“A garden path can become the thread of a plot, connecting moments and incidents into a narrative.  The narrative structure might be a simple chain of events with a beginning, middle, and end.”

            Rebecca Solnit

 

path entry2In essence, the garden path and/or walk should lead the visitor on a personalized journey of your home.  And at night, this journey should be comfortably lit.  There are several ways to illuminate these spaces, but NiteLiters, Inc. utilizes light applications that best impact the setting.

Key Points in Path Lighting

path entry1Path lighting will typically conform to the mid and lower levels of illumination, so as to not compete with focal points or interest areas.  This transitional form of lighting should be evenly lit to ensure a safe means to traverse by.

NiteLiters, Inc. will utilize several means of applying light to these areas, whether directly lighting the pathways or indirectly illuminating other landscape elements which will reflect this light.  The lighting designer will determine how this application will provide the best interest or lighting effect in each scenario.

The following bullet points are goals to consider:

  • An even and comfortable level of illumination should be provided along primary pedestrian routes
  • Safety is the main objective
  • Increased levels of illumination should be provided at stairs and areas of elevation changes

“Path Lighting should guide the visitor to a destination point”

Details & Tips

There are several ways to effectively light a path way:

  1. path stairs1Use of path light fixtures equally spaced along a pedestrian route–it is preferable to stagger these lights in an alternating pattern.
  2. Use of down lights mounted up in trees that specifically aim onto these areas.
  3. Use of reflected lighting off of surfaces, walls or fences onto these paths.

“Path lighting should not stand out or capture too much of one’s attention”

Tip #1:  When using path lights, a staggered placement pattern has a more comfortable feel verses an aligned (same side of the path) approach.  There will be times that an aligned layout is the only means, and that is okay.

Note:  Placement of path lights in lawn and turf areas is a poor practice and should be avoided at all cost.  These are considered a big maintenance problem, due to mowers and trimming/edging can create likely damages to these fixtures.

Tip #2:  When utilizing down lights from overhead positions, whether from trees or structures, they should be aimed within a 30-degree maximum off of the vertical axis.  This limit will ensure the least amount of glare into any passer’s eyes.

Note:  It’s always better to illuminate from a position perpendicular to the walk (from the side), as this will avoid directional glare into one’s face.

Tip #3:  Reflected light is a great source for gentle illumination and is perfect for transitional areas.

Dependability

path lightNiteLiters, Inc. is a company built on excellent service.  We find solutions to any concern or need, and that is what makes us unique.

Our goal is to eliminate your fears, problems and concerns.  We can only do this by listening to you and truly understanding each situation.

NiteLiters, Inc. is a family owned business where we treat each of our customers with the same level of respect.  People trust us because we have always done what we have said we would do.  We are committed to be there for you.  This very fact provides both, peace-of-mind and complete satisfaction.

 

Call NiteLiters, Inc. Now!

There is no better time to enhance your living environment—we would love the opportunity to meet with you and to explore ideas.  One of our team specialists will eagerly set a date and time that best applies to your needs—please contact us at:

NiteLiters, Inc.

www.niteliters.com

(270) 685-7070        Kentucky

(615) 674-9950      Tennessee

(812) 431-7250          Indiana

We serve most any outdoor lighting need within a 200-mile radius of Owensboro, KY, for both residential and commercial properties. This includes the beautiful state of Kentucky, southern Illinois and Indiana, and northern Tennessee.  We are a nationally recognized, award-winning company that is licensed, insured, and certified.

The Home Entry

Have you ever thought about what you do when you first arrive at someone’s home?  It’s doubtful that many do.  But, if we take a moment to consider this, then it seems logical that everyone would say it is to look for the front door.

confusing entryMany times a home is laid out in such as way that it makes the entry approach questionable to find.  If we use lighting design as a reference, then our first goal is to ensure that pedestrian traffic flow is directed to this final destination point.  The front door needs to be a primary focal point, if this is where you want your guests to go.

NiteLiters, Inc. believes that this route should not only be safe and inviting, but should be easily understood, too.  This will be our focus topic in this article.


 

Key Points to Lighting the Door and Entry

There are two key points for illuminating the front door and this entry/exit point:  1) to provide a higher level of illumination versus any surrounding light, and 2) to ensure ones safety when moving into and through this area.

harsh glareLight glare will be the biggest challenge within this lighting zone.  In addition, this area can become a safety hazard if improperly lit.  This includes changes in elevation, such as steps and stairs.  Every home will have at least one step-up into its interior.  Any ‘good’ lighting design will provide the proper lighting to avoid these concerns.

Outdoor lighting is an effective tool in directing movement.  Invited guests should never be confused as to where to go during their visit.  Confusion equates to “discomfort” and this in turn makes the visit less than positive.  Proper illumination will avoid these issues.

The following bullet points are listed for proper landscape lighting of these areas:

  • A strongly lit front door or destination point (this is the focal point)
  • No harsh glare concerns with the placement of any light fixtures
  • Gentle illumination throughout this zone
  • No danger spots or unlit steps

 

“Confusion equates to discomfort.  Proper lighting will enhance one’s comfort level and experience when visiting a property.”

Testimonial Story

We receive quite a few personalized letters from our customers, each expressing something about our lighting systems and how their lives have changed for the better.  The following shares one, as it relates to their enhanced home entry:

“…We never realized how difficult it was for our guests to find our front door until one of our friends said something to us.  John and I began to question this and they were right. 

As I am sure you can remember, our front door is off to the far side of the property, due to the unique floor plan we have.  We have two gates that lead into the back and side yard, so naturally everyone goes to the back yard gate thinking this is where to enter the house.

After your company finished its work in the front, your lighting made a world of difference.  We no longer have to worry about people wandering around through the back yard.

Your work is amazing and we thank you.”

            Karen & Steve, Owensboro, KY


 Details & Tips

In order to create a comfortable space, there needs to be a gentle lower level of light throughout the area.  This is a common problem seen with many lighting designs—not enough light used to provide for this.  Please understand this is not a sales tactic to sell more lights, because it’s a truthful fact.

At night, the eye is most attracted to the strongest contrast (darkness & brightness).  If the space has limited lighting, then the eye sees mostly darkness with a few sporadic “hot” or bright spots—it’s distracting and uncomfortable.  The only way to avoid this is by providing more light sources that are soft, to provide a smooth, transitional flow of illumination along this route.  This is much easier on the eye and it provides for a calm feeling.

 

“NiteLiters, Inc. utilizes various lighting applications to provide for effective transitional pedestrian flow”

door lit overheadTip #1:  Apply direct lighting on to the front door, but with the least amount of glare into the eyes of those passing through this opening.  This directive applies to those entering and exiting the home.

There are two ways to achieve this:  1) directly overhead of the door and slightly in front of its surface, and within the limits of <30-degrees off of the vertical axis, or 2) off to one or both sides of the door, aiming across the surface and using this same 30-degree limitation.

Note:  Overhead or down lighting is likely the best way to illuminate these pedestrian routes in order to avoid blinding glare issues.  Light fixtures aiming upwards from the ground level will definitely cause a glare problem and this occurs when exiting the home.  If this is your only option, then do so from the sides of the door and on more extreme angles to avoid contact with the eyes.

wantaentrygatewebTip #2:  Apply indirect lighting throughout this entry approach, so that it provides a smooth transition into this destination.  The goal is to provide comfort and to make it inviting.

Tip #3:  Ensure that the front door is a safe pass-through.  Provide for even illumination so that there are no ‘danger’ spots.  This includes uneven steps and/or access paths.  Safety is a priority.


 

Dependability

NiteLiters, Inc. is extremely passionate about outdoor lighting and in providing proven solutions for all of our customers.  Our company is built on “service.”  This word and term is more than just that—it’s a way of life.  We expect to provide for you what we would expect to gain from another provider.  This is our commitment to you.

We have three goals in the NiteLiters, Inc. service program:

  1. To eliminate Problems
  2. To eliminate Fears
  3. To eliminate Concerns

This is a simple message and solution.  However, it eliminates the issues facing most consumers.  We will always be there for you—you are considered “family” once you allow us to serve your needs.

NiteLiters, Inc. is a proven industry leader in this specialized trade.  There is a distinct reason why we have so many wonderful referrals.  People “trust” us, because we don’t just talk-the-talk.  Our relationships have been built by our ability to provide peace-of-mind.

Call NiteLiters, Inc. Now!

There is no better time to enhance your living environment—we would love the opportunity to meet with you and to explore ideas.  One of our team specialists will eagerly set a date and time that best applies to your needs—please contact us at:

NiteLiters, Inc.

www.niteliters.com

 

(270) 685-7070        Kentucky

(615) 674-9950      Tennessee

(812) 431-7250          Indiana

We serve most any outdoor lighting need within a 200-mile radius of Owensboro, KY, for both residential and commercial properties. This includes the beautiful state of Kentucky, southern Illinois and Indiana, and northern Tennessee.  We are a nationally recognized, award-winning company that is licensed, insured, and certified.